When everything is in DMs
- slow replies
- hard to hand off a chat
- no control or order
- broadcasting is hard
TELEGRAM SUPPORT
Your CRM inside Telegram
Customer messages are sent to a Telegram group, where each topic mirrors the conversation with one client.
Replies from the group go straight back to the customer.
Setup in 5 minutes Full control Mass broadcasts in one click Grouped and organized
No more chaos
All customers in one place
Instead of personal chats, one working group with topics.
Your mini CRM
- everything in one place
- the team shares context
- clients hear from the company
- you can start without a CRM
Setup
How to launch
Setup takes about 5 minutes, and then you can start working.
1
Connect an account
Choose the account that will talk to customers. It can be a bot or a regular user account.
2
Set up a group with topics
Create a Telegram group and enable topics, then add the connected account and your team.
3
Create forwarding
Forward all private chats from the connected account to the prepared topic group, with reply-back mode enabled.
Result: Each customer gets a Telegram group topic with their name, and their messages are forwarded there. Replies in that group are sent back from the connected account.
Group example
What topics look like
This is a regular Telegram group with topics where your team can handle customer conversations together.
Anna Morgan Customer topic
Hi, I would like to check my order status.
Anna, your order is already on the way. We will send the tracking number now.
Thanks, I will wait.
Broadcasts
Broadcasts to past customers
FLOWIN can also send broadcasts to past customers in just a couple of clicks.
Stay top of mind when a customer has gone quiet
Announce a promotion when there is a reason to reach out
Win customers back with a new offer
Pricing
Fair price
Your mini CRM in Telegram
13$per month
One of the most affordable options on the market.
Turnkey setup
We will prepare the group, create the bot, set up message forwarding, and enable broadcast messaging.
50$one-time
FAQ
Questions
How do I create a Telegram feedback bot?
You only need three steps: create a bot in BotFather, connect FLOWIN, and set up a working group with topics. That gives you a no-code Telegram feedback bot.
How do I make a Telegram support bot without a CRM?
You can start without a CRM. A Telegram support bot, a group with topics, and FLOWIN are enough to give your team a simple support chatbot.
Can FLOWIN work as a tech support bot?
Yes. FLOWIN works as a technical support bot: requests are automatically sorted into topics, and operators reply from one place. It can serve as a help desk chatbot, a Telegram tech support bot, or a Telegram bot for technical support.
Is this a support service bot or a feedback chatbot?
Both. You can use it as a customer support bot and as a feedback chatbot for post-order questions. In practice, it is a universal support chatbot.
Can I run several Telegram support bots at once?
Yes. If you have several projects, you can route Telegram support bots into separate groups and teams so requests do not get mixed.
Is Telegram suitable for customer communication?
Yes. FLOWIN helps you use Telegram for customer communication without chaotic DMs: it can work as a Telegram customer communication bot or as a customer service bot in Telegram.
How do I create my own support bot, and how long does it take?
Usually 5-15 minutes. In practice, you create a bot, connect FLOWIN, set up message forwarding, and test reply-back.
Can customers see the operators?
No. The customer communicates only with the support account.
Is the history saved, and can we message people who already contacted us?
Yes. The conversation stays in the topic, and you can send follow-up messages or broadcasts to those contacts.
Launch
Organize your support in Telegram
FLOWIN helps your team manage customer conversations smoothly.