Your CRM inside Telegram

To create a feedback bot, create an account in BotFather, connect it to FLOWIN by token, prepare a working group with topics, and enable private chat forwarding. After setup, managers reply from the Telegram group, while customers see messages from your bot.

A customer writes to the Telegram feedback bot, and FLOWIN creates or finds a separate customer topic in the working group. An operator replies directly in that topic, and reply-back mode sends the message back to the customer. The support chatbot remains the company's single front line, while the team works in the familiar Telegram interface.

FLOWIN does not impose a heavy CRM with pipelines and extra fields. It is a mini CRM inside Telegram: requests live in a group with topics, the team shares context, conversations do not stay in employees' DMs, and customers hear from the official account. If you need to connect an external CRM, warehouse system, or spreadsheets, you can use webhooks to pass events further.

Yes. Add operators to the working Telegram group, where each topic belongs to a separate customer. Any teammate can open the right topic, see the conversation, and reply without passing screenshots or retelling context. This makes the tech support chatbot convenient for shift work: customers do not see employees' personal Telegram accounts, and an available manager can pick up the request. In practice, it is a support service bot that lives inside your working group.

The customer sees only the account you chose for communication: usually a Telegram feedback bot or the company's official account. Employees reply from an internal group, so their personal Telegram profiles are not exposed. If you need to work from a regular user account instead of a bot, you can connect a regular account as well.

Both options work. If you are creating a tech support bot from scratch, it is usually easier to register a new account in BotFather and connect the bot by token. If your company already has a Telegram bot for customer communication, you can use it too, as long as you have the token and access to its settings. For scenarios that need a live user profile, connect a regular account.

Yes. The conversation with each customer stays in that customer's topic, so a new operator sees the context from the first message. A manager can open the group, review replies, and understand where a delay happened. FLOWIN also keeps a forwarding event log, which helps investigate errors and disputed situations.

Yes. In FLOWIN, you can configure a separate forward for broadcasts: publish a message in a prepared chat or draft channel, and the service sends it to customers' private chats from the support account. This lets you use a feedback chatbot not only for replies but also for follow-up touches. For personalization, you can use replacements, for example to insert the customer's name.

Yes. For different products, branches, or departments, you can create separate groups, separate bots, or separate forwards. That way Telegram support bots do not mix requests, and each team sees only its own customer flow. This is useful when one company handles sales, technical support, and post-sale service in different working groups.

Check the basic chain: the bot or account is connected to FLOWIN, added to the working group as an administrator, topics are enabled in the group, private chats are selected as the source, a group with topic synchronization is selected as the destination, and reply-back mode is enabled in the settings. If messages still do not go through, open the event log: it usually shows whether permissions are missing, the wrong source is selected, or the forward itself is disabled.